BigFix Professional Services

BigFix has designed the following services offerings to accelerate customer success with the BigFix Enterprise suite. For more information, please see our datasheet.

Standard Services

  • Engineering Services: Implementation Services, Optimization Services, Upgrade Services
  • Development Fixlet Pack

Custom Services

  • Development Services: Development of custom Fixlets, development of custom reports, and consulting to implement BigFix solutions
  • Advanced Development Services: Integrations with third-party applications and extension of core BigFix platform functionality

STANDARD SERVICES

The following standard services are available:

Platform Implementation Service

For customers of all sizes. Can be remote or on-site. Key activities include:

  • Assistance with hardware and software requirements for BigFix components
  • Assistance with planning and installation of BigFix components including the BigFix server, console and relays
  • Assistance with Agent testing
  • Assistance with planning and implementation of agents
  • Project management

Optimization Service

For customers of all sizes. Can be remote or on-site. Key activities include:

  • Review hardware, configuration, and settings of the BigFix server and database
  • Review of the overall implementation, usage, configurations, and settings against BigFix best-practices for BigFix consoles and BigFix agents
  • Review BigFix relay implementation details, configurations, and bandwidth throttling
  • Run performance tests for BigFix server insertion rates, BigFix console refresh rates, BigFix agent responsiveness, and other performance tests as necessary
  • Project management

Upgrade Service

For customers of all sizes. Can be remote or on-site. Key activities include:

  • Review of upgrade process, benefits of upgrade, potential changes of behavior, requirements and features in new version
  • Pre-upgrade health checks and review of current configuration of BigFix implementation including upgrade impact on any customized integrations and/or customizations
  • Assistance with planning and/or performing upgrade of BigFix components
  • Post-upgrade health checks and review
  • Project management

Development Fixlet Pack

Custom Fixlet development of up to five standard custom Fixlets. Examples of standard Fixlets include:

  • OS configuration changes
  • Deploying software packages
  • Detecting problematic configurations

For more information, please contact professional_services@bigfix.com or see our datasheet.

CUSTOM SERVICES

The following custom services are available:

Development Services

  • Development of custom Fixlets
  • Development of custom reports
  • Consulting to implement various BigFix solutions

Advanced Development Services

  • Integrations with third-party applications
  • Extension of core BigFix platform functionality

For more information, please contact professional_services@bigfix.com or see our datasheet.