The diagnostics utilities below were designed to look for known problems and capture variety of diagnostics information.

BigFix Client Diagnostics

BigFix Client Diagnostics - Version 3.0.2.2 (2.6 MB)

Requirements - Must be run on a Widnows computer with the BigFix Client installed. Should be run as an Administrator or through the BigFix Support Task "TROUBLESHOOTING: Run BigFix Client Diagnostics". Supported versions: BigFix 6.0-7.2.

BigFix Client Diagnostics performs the following tasks:

• Gathers a variety of information about the local computer (name, OS, DC, user, drive space, language, etc.)
• Gathers a variety of information about the BigFix Client (masthead info, service status, path, license info, settings info, etc.)
• Checks each Fixlet site to ensure that it is gathered on the latest version
• Collects all retrieved properties in a QnA format
• Analyzes log files
• Checks for consistency across BigFix Client version files and collect the upgrade history
• Performs a test to determine the distance to all BigFix Relays (use –r command line option)
• Performs a test to determine the distance to all BigFix Relays (must run the tool with a command line argument '–runrelayselector')
• Summarizes all warnings and errors
• Saves a copy of the __BESData folder and the BigFix Client registry keys
• Creates a human readable XML output of the client's Fixlet history (SiteData)
• Saves a copy of the Client Usage Profiler log and EMsg log if they exist
• Zips up the data for easy collection

Usage: clientdiagnostics.exe [options]

Command Line Options

-h, /?, -?: Prints help information.

-o <FolderName>: Put the diagnostics output folder in <FolderName> and compress the folder.

-r: Run a relay selector test to debug relay selection problems.

Examples:

> BESClientDiagnostics.exe

> BESClientDiagnostics.exe –r –o __Diag