The diagnostics utilities below were designed to look for known problems and capture variety of diagnostics information.
BigFix Client Diagnostics
BigFix Client Diagnostics - Version 3.0.2.2 (2.6 MB)
Requirements - Must be run on a Widnows computer with the BigFix Client installed. Should be run as an Administrator or through the BigFix Support Task "TROUBLESHOOTING: Run BigFix Client Diagnostics". Supported versions: BigFix 6.0-7.2.
BigFix Client Diagnostics performs the following tasks:
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Gathers a variety of information about the local computer (name, OS, DC, user, drive space, language, etc.)
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Gathers a variety of information about the BigFix Client (masthead info, service status, path, license info, settings info, etc.)
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Checks each Fixlet site to ensure that it is gathered on the latest version
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Collects all retrieved properties in a QnA format
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Analyzes log files
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Checks for consistency across BigFix Client version files and collect the upgrade history
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Performs a test to determine the distance to all BigFix Relays (use –r command line option)
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Performs a test to determine the distance to all BigFix Relays (must run the tool with a command line argument '–runrelayselector')
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Summarizes all warnings and errors
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Saves a copy of the __BESData folder and the BigFix Client registry keys
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Creates a human readable XML output of the client's Fixlet history (SiteData)
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Saves a copy of the Client Usage Profiler log and EMsg log if they exist
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Zips up the data for easy collection
Usage: clientdiagnostics.exe [options]
Command Line Options
-h, /?, -?: Prints help information.
-o <FolderName>: Put the diagnostics output folder in <FolderName> and compress the folder.
-r: Run a relay selector test to debug relay selection problems.
Examples:
> BESClientDiagnostics.exe
> BESClientDiagnostics.exe –r –o __Diag