BigFix Support

You can find free support information on the Web through the following resources:

To learn about additional support services, please see our datasheet.

How to Contact Support

Standard Support Customers
Support hours are specified in your BigFix contract and generally include 8am-6pm in your local time zone. Premium Support Customers
Support hours are 24 x 7 x 365 for premium support customers.
  • Email premiumsupport@bigfix.com (or your custom support email address)
  • Tel 866 752-6208 (US and Canada)
  • Tel 503 692-4072 (International)
Pre-sales Support
Contact your sales representative for support or, for customers currently evaluating BigFix products, use the information below. Note: When contacting support, please provide complete details about your BigFix Deployment and the specifics of your issue as described at this link:
http://support.bigfix.com/cgi-bin/kbdirect.pl?id=953