BigFix Support

You can find free support information on the Web through the following resources:

To learn about additional support services, please see our datasheet.

How to Contact Support


Please refer to the following for information on contacting IBM Support: Please note:For electronic submission you will need to use the Service Request Tool which you can find here (it is also available via the planetwide link above): http://www-306.ibm.com/software/support/probsub.html and select SR (Service Request).

Please also see:http://support.bigfix.com/cgi-bin/kbdirect.pl?id=1810

Note: When contacting support, please provide complete details about your BigFix Deployment and the specifics of your issue as described at this link:
http://support.bigfix.com/cgi-bin/kbdirect.pl?id=953