BigFix Support

You can find free support information on the Web through the following resources:

• Support Home: http://support.bigfix.com
• Product Documentation: http://support.bigfix.com/resources.html
• FAQs/Knowledge Base: http://support.bigfix.com/cgi-bin/kbdirect.pl
• Discussion Forum: http://forum.bigfix.com

To learn about additional support services, please see our datasheet.

How to Contact Support

Standard Support Customers
Support hours are specified in your BigFix contract and generally include 8am-6pm in your local time zone.

• Email enterprisesupport@bigfix.com
• Tel 866 752-6208 (US and Canada)
• Tel 661 367-2202 (International)

Premium Support Customers
Support hours are 24 x 7 x 365 for premium support customers.

• Email premiumsupport@bigfix.com (or your custom support email address)
• Tel 866 752-6208 (US and Canada)
• Tel 661 367-2202 (International)

Pre-sales Support
Contact your sales representative for support or, for customers currently evaluating BigFix products, use the information below.

• Email enterprisesupport@bigfix.com
• Tel 866 752-6212 (US and Canada)
• Tel 661 726-4050 (International)